• Arts & Crafts
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    • Jewelry & Dress Up
    • Kidult
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    • Military & Weapon
    • Nick-Nack & Gifts
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    • Playing Sets
    • Quite Soft & Plush
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    • Summer Items
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    • Up-flyers
    • Vehicles
    • Wildlife & Nature
    • Xmas & Festivals
    • Yacht & Vessels
    • Z...Other Toys
    • Apparel
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    • Desk & Office
    • Electronic
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    • Hats & Caps
    • Keychain & Lanyard
    • LED
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    • Seasonal Gifts
    • Travel Amenities
    • USB Items
    • Apparel
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FAQS

Frequently Asked Questions


1.How to Search the Products?

By keyword, a keyword can be any characteristics of the item. Usually adjectives make great keywords.
For example, if you searching for a R/C car, the function R/C would be keyword. Similarly, if you are
looking for a anti-moisquito body spray,  "anti-moisquito" and "body spray" would be a keyword.

If through our search engine, you really can not find your favorite products, then you can let us know by
e-mail us (
service@mcontinents.com), along with your interested product names or description or any
reference photos. We will in the shortest time possible answer to your satisfaction.


2.Can I trust online business with you?

Sure. E-commerce is new but it develops very rapidly, as it is convenient and efficient. We are a reliable
business and we provide quality products and services. Anyone, anywhere, are welcome to use our
website to initiate inquiries, place orders, check order status, fulfill payment and get our support online.


3.Can we have our logo or company name to be printed on the products or package?

Yes ! Logo and imprints can be printed on our products by silkscreen printing or other ways like Offset
printing, Embroidery, Laser,Engraving, Stamping press, Heat Transfer...)
You can send us the artwork by email in JPEG, AI, PDF, EPS format.


4.Do you provide OEM or ODM Services?

Yes, we provide both. Our product and service mix fit clients of various sizes and with various needs.
If you face strict time to market and want to lower cost, you can use our pre-designed and time-tested
OEM products with minimal changes. Taking advantage of our E-commerce platform and highly visible
sourcing platform, you can further cut down the sourcing cost.

Large clients with sophisticated product and design requirement can use our additional ODM services
to meet their needs.

For more detail, please contact our sales representatives.


5.What's the Minimum Order Quatity?

Minimum order quantity Each custom decorated item features a minimum order quantity specific to that
item. Less than minimum order quantities may be available. Please contact your sales representative
for more information.


6.How could I get samples?

We supply free samples if the total value under 5 US dollars. If you have a DHL, UPS, TNT, FedEx Account
number and agree to pay the courier freight.

If the total value of samples is more than 5 US dollars, we'd like to ask you to pay for the samples and courier
freight. We will send the samples to you after receipt of your payment. If you don't have an courier account,
please send us the samples charge together with the courier cost by T/T or Western Union.

 

7.How can the order be sent to us?

For small quantity or weight less than 45 kgs, sent usually by courier.  For orders from 45 to 300 kgs, can be
sent by air to the airport near you. For big quantity or volume, sent usually by ocean container.
The transportation way depends on client's choice.  Freight depends on different quantity, weight, volume,
transportation way, destination country (airport, sea port ).


8.How to Pay for My Order?

Our usual payment terms are: Wire transfer ( T/T), Western Union and L/C payment, etc.


9.How to Place an order?

If everything confirmed, you can ask us to send you a proforma invoice for your order. Or send us your
purchase order by email or fax.
And we will also need to know the following information for your order:
* Shipping information - the consignee and notify party information, destination port or airport,
* Transportation method ( by courier, by air or by ocean container)
* Delivery time required
* Forwarder's contact details if it’s FOB term instead of C&F term.


10. Certificate of Original

If you need CO or Form A, please also inform us so that we can prepare for you.